Help desk
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- User Support
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- Help desk
HPC CENTER NEWS
HELP DESK
Service closed User support consultants of the Help Desk are available on working days during normal business hours, Monday to Friday, 8:30 a.m. to 18:30 p.m.
In case of problems, before contacting the Help Desk, please give a look at the folder “FAQ: Frequently Asked Questions“.
Please send requests by e-mail to [email protected] and describe your problem as carefully as possible and be sure to enter the following information:
- the system where the problem occurred
- the username/account
- a detailed description of the problem
- any error message that might have been occurred
NOTE: if you have a request that is not meant for the High Performance Computing User Support of CINECA, you can search the proper contact address at this page.
For Pica support, search for your affiliated university at this page.
For Universitaly support, search for the proper contact in the “Quick links” area at the end of this page.
The consultant “on-duty” in a given period is represented by the image visible under the top-left menu. Our team is presently composed by:
- Renato Assante
- Isabella Baccarelli
- Tiziana Bassi
- Neva Besker
- Susana Bueno
- Caterina Caravita
- Francesco Cola
- Francesca Delli Ponti
- Antonio De Nicola
- Daniele Di Bari
- Jonathan Frassineti
- Silvia Giuliani
- Alessandro Grottesi
- Massimiliano Guarrasi
- Moreno Guernelli
- Alessandro Marani
- Attilio Marcelli
- Antonio Memmolo
- Diego Molinari
- Maria Montagna
- Francesco Talpo
- Orlenys Troconis