User Support

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  2. User Support
Marconi is up and running
Galileo100 is up and running
Leonardo: Partial unavailability of compute nodes for maintenance. $WORK and $DRES areas are not accessible yet
Ada Cloud
ADA cloud is up and running

User Support

CINECA’s User Support team provides support to all users of CINECA’s HPC systems.

We operate the Help Desk: provide information, help users in solving their computational problems and support them to find the best way to deal with their scientific problems. We also take care of the documentation.

In case of problems, before contacting the Help Desk, please give a look at the folder “FAQ: Frequently Asked Questions“.

You can contact the Help Desk writing to

How to cite Cineca and awarded resources in a paper? Have a look at the acknowledgement section.

Quick starting menu:

Registration: register to UserDB. Once you are a CINECA user, you can see, in your personal profile of the UserDB database, your information, the projects you are granted for, your allocation balance and other services;

– How to Get Resources:  how to become a user of CINECA’s supercomputers;

– Get in touch:  how to register for our Mailing list (HPC-news) and get announcements about the Center life;

– Help Desk:  how the support service is operated, names and curricula of members of the User Support team.

– Documentation: these documents will guide you through the basics of using our supercomputers, storage systems, and services. User Guide, FAQ and focus documents are available.

– Maintenance Calendar: here you will find the calendar of CINECA’s HPC systems with the scheduled maintenance and other important dates.

– FAQ: here you can find Frequently Asked Questions

HPC Center News

  • 15 April 2024

    G100: urgent scheduler update completed

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  • 12 April 2024

    MARCONI: Production reduction

    Read More
  • 11 April 2024

    G100: urgent scheduler update on Monday, April 15th

    Read More
  • 10 April 2024

    LEONARDO: $WORK and $DRES areas update

    Read More